Shipping policy

Thank you for shopping with us at Gummy Lab! We are committed to getting your products to you as quickly and securely as possible. Please review our shipping policy for details on domestic and international shipping options.

1. Shipping Locations

Domestic Shipping (Australia): We offer shipping to all addresses within Australia.

International Shipping: We also offer international shipping to select countries. Shipping costs are calculated based on your location and will be displayed during checkout.

2. Shipping Costs

Domestic Shipping: Shipping costs for orders within Australia are calculated at checkout based on your location and the size/weight of your order.

We may offer free shipping promotions from time to time. Be sure to check our website or sign up for our newsletter to receive updates on these promotions.

International Shipping: Shipping fees for international orders are calculated based on the destination country, the weight of the items, and the selected shipping method.

Customs duties, taxes, and other import charges may apply to international shipments. These fees are the responsibility of the recipient and will not be covered by Gummy Lab.

3. Shipping Methods

Domestic Shipping (Australia):

We offer various shipping methods, including standard and express shipping options. You can choose your preferred shipping method at checkout.

International Shipping:

For international orders, we use reputable carriers, and you will be able to choose your shipping option at checkout based on your location.

4. Order Processing Time

All orders are processed and shipped within 1 business days (excluding weekends and public holidays).

If an item is out of stock or if there are any issues with your order, we will notify you as soon as possible via email.

5. Delivery Times

Domestic Orders:

Standard shipping within Australia typically takes 3 to 10 business days.

Express shipping typically takes 1 to 3 business days.

International Orders:

International shipping times vary depending on the destination. Delivery can take anywhere from 1 to 4 weeks, depending on the selected shipping method and destination country.

Please note that delivery times are estimates and may vary due to external factors such as carrier delays, customs processing, or other unforeseen circumstances.

6. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number (if available). You can use this tracking number to check the status of your shipment on the carrier’s website.

7. Customs & Import Duties (For International Orders)

International shipments may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient.

These charges are levied once a shipment reaches your country and are not included in the shipping costs paid at checkout. Please check with your local customs office for more information about potential duties or taxes.

8. Shipping Issues and Lost Packages

If your package is delayed or lost, please contact us as soon as possible, and we will do our best to resolve the issue with the carrier.

Please note that we are not responsible for packages that are delayed or lost due to incorrect addresses provided by the customer or customs delays for international orders.

9. Address Accuracy

Please ensure that the shipping address you provide is complete and accurate. We are not responsible for shipping delays or errors resulting from incorrect or incomplete address information.

If you notice an error with your shipping address after placing your order, please contact us immediately at info@gummylab.com.au We will attempt to update your address before your order ships, but we cannot guarantee any changes once the order is processed.

10. Returns and Exchanges

Please refer to our Return and Refund Policy for information regarding returns, exchanges, and refunds. Shipping fees are non-refundable unless your order is damaged or you receive the wrong item.