Privacy policy
At The Gummy Lab, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit and make a purchase from our website, gummylab.com.au hosted by Shopify.
1. Information We Collect
When you visit our website, make a purchase, or interact with us in any way, we collect certain information to provide you with a better shopping experience. This includes:
Personal Information: Your name, email address, mailing address, phone number, and payment information (such as credit card details) when you place an order.
Non-personal Information: Information collected automatically through cookies, such as your IP address, browser type, device information, and browsing activity.
Payment Information: We do not store your credit card details; all transactions are processed securely by our payment providers (Shopify Payments, PayPal, etc.).
2. How We Use Your Information
We use the information we collect for the following purposes:
To process and fulfill your orders, including sending you order confirmations, updates, and shipping details.
To improve our website, products, and services based on your feedback and preferences.
To respond to your inquiries, customer service requests, and support.
To send you marketing communications, including newsletters and special offers, if you have opted into our mailing list.
To comply with legal obligations, including fraud prevention, tax reporting, and other regulatory requirements.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with the following:
Service Providers: Third-party companies that help us operate our website, process payments, and deliver orders, such as payment processors and shipping carriers.
Legal Requirements: If required by law, we may disclose your information to comply with legal obligations or protect our rights, property, and safety.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. These technologies help us remember your preferences, personalize content, analyze website traffic, and improve our services. You can manage your cookie preferences through your browser settings.
For more information, please review our Cookie Policy.
5. Your Rights
Depending on your location, you may have the following rights concerning your personal data:
Access: You can request access to the personal information we hold about you.
Correction: You can update or correct inaccurate or incomplete information.
Deletion: You can request the deletion of your personal information, subject to certain exceptions.
Opt-out of Marketing: You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any of our communications or by contacting us directly.
To exercise your rights, please contact us at info@gummylab.com.au
6. Data Security
We implement a variety of security measures to protect your personal information, including encryption, secure socket layer (SSL) technology, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. Please review their privacy policies before providing any personal information.
8. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal data from a child under 13, we will take steps to delete the information as soon as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a revised "Effective Date."
10. Contact Us
If you have any questions or concerns about our privacy practices or this Privacy Policy, please contact us at:
Gummy Lab
Email: info@gummylab.com.au
Address: 3/19-21 Hanover Street Oakleigh 3166 VIC Australia